Transforming Retail Operations with POND IoT Connectivity Solutions

Industry

Retail / FMCG

Challenge

Retail Company B faced significant operational challenges due to intermittent internet connectivity, affecting POS transactions, inventory management, customer satisfaction, and overall operational efficiency.

Results

POND IoT's solution led to transformative results for Retail Company B, achieving 99% uptime, reducing transaction failures by 80%, increasing daily revenue by 12% at busy locations, and improving inventory management and staff productivity.

Key Product

Multi-IMSI SIM, Internet Failover

99%

Uptime Achieved

80%

Reduction in Transaction Failures

12%

Increase in Daily Revenue

100+

Number of Stores Implemented

"Since implementing POND IoT's solution, our stores have seen an improvement in operational stability and customer satisfaction. There's also been an increase in sales and a noticeable reduction in abandoned carts."

Jessica D.

Managing Director, Retail Company B

About your Customer

Retail Company B is a leading retail chain in the fast-moving consumer goods (FMCG) sector, operating over 100 stores across urban and rural areas. The company is dedicated to offering unmatched convenience through real-time digital systems for POS transactions and inventory management.

The Challenge

Retail Company B, with over 100 stores in both urban and rural settings, encountered significant operational challenges due to unreliable internet connectivity. Frequent disruptions during peak hours led to abandoned purchases, resulting in an approximate 5% daily sales loss. This not only frustrated customers but also disrupted real-time inventory updates, leading to overstock or stockout situations. The recurring system downtimes forced staff to revert to manual processes, greatly reducing productivity and increasing operational costs.

The Solution

To tackle these challenges, Retail Company B adopted POND IoT's Multi-IMSI SIM cards along with a cellular internet failover system using 4G/5G routers. This solution facilitated seamless switching between multiple networks, ensuring continuous connectivity in both busy urban centers and remote areas. As a result, a stable connection was maintained across all store locations, significantly reducing downtime.

The Results

The implementation of POND IoT’s Multi-IMSI SIM cards and cellular internet failover solutions significantly enhanced Retail Company B's operations.

POND IoT’s Multi-IMSI SIM cards enabled automatic switching between networks, ensuring continuous connectivity even in high congestion or remote areas. This reduced transaction failures by 80%, minimized abandoned purchases, and improved customer experiences. The 4G/5G failover solution provided dependable backup, ensuring 99% uptime across stores. This maintained real-time inventory management, reducing overstock and stockouts, and eliminating manual interventions. These improvements resulted in a 12% increase in daily revenue by ensuring smooth transactions and boosting customer satisfaction.