Transforming Retail Operations: 99% Uptime & 12% Revenue Boost
The Client
Retail Company B is a leading retail chain in the fast-moving consumer goods (FMCG) sector, operating over 100 stores across urban and rural areas. The company is dedicated to offering unmatched convenience through real-time digital systems for POS transactions and inventory management.
Industry
Retail / FMGC
Solution
Multi-Carrier SIM, Internet Failover
The Challenges
Retail Company B has over 100 stores in urban and rural areas. Faced operational challenges due to unreliable internet connectivity, especially during peak hours.
- Led to abandoned purchases, causing a 5% daily sales loss.
- Disrupted real-time inventory updates, leading to overstock or stockouts.
- Staff had to revert to manual processes, reducing productivity and increasing costs.
The Solution
- Adopted POND IoT's Multi-IMSI SIM cards and a cellular internet failover system using 4G/5G routers.
- Multi-IMSI SIMs enabled seamless switching between multiple networks, ensuring reliable connectivity.
- Maintained stable connections across urban and remote store locations, reducing downtime.
The Results
- 80% reduction in transaction failures, minimizing abandoned purchases.
- 99% uptime across stores, with dependable 4G/5G failover solutions.
- Real-time inventory management was maintained, reducing overstock and stockouts.
- Eliminated the need for manual interventions, improving efficiency.
- Resulted in a 12% increase in daily revenue through smoother transactions and enhanced customer satisfaction.
99%
UPTIME
80%
CUT IN TRANSACTION FAILURES
12%
DAILY REVENUE INCREASE
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"Since implementing POND IoT's solution, our stores have seen an improvement in operational stability and customer satisfaction. There's also been an increase in sales and a noticeable reduction in abandoned carts."
Jessica, D.Managing Director, Retail Company B