Reducing Downtime for Vending Machines/Kiosks with Automatic Failover
The Client
Company Z operates in the competitive automated retail sector, providing vending machines and kiosks to various locations nationwide. Known for their innovative solutions, they are committed to delivering reliable and efficient services to meet the growing demands of their customers. With a strong presence in both urban and remote areas, Company Z continually strives to enhance their operations and maintain their leadership in the automated retail market.
Industry
Automated Retail / Unattended Retail /Vending
Solution
Multi-Carrier SIM, Internet Failover
The Challenges
Company Z faced frequent machine downtime due to unstable internet connections.
Disruptions caused:
On-site troubleshooting in remote and urban locations increased operational costs and logistical challenges.
A dependable, cost-effective solution was needed to ensure consistent machine performance.
- Remote areas suffered from weak cellular coverage.
- Urban areas experienced periodic outages from local internet providers.
Disruptions caused:
- Customer dissatisfaction and lost sales.
- Damage to Company Z’s reputation for reliability.
On-site troubleshooting in remote and urban locations increased operational costs and logistical challenges.
A dependable, cost-effective solution was needed to ensure consistent machine performance.
The Solution
POND IoT provided Company Z with:
- Multi-IMSI SIM cards: Automatically switched to the strongest available network for uninterrupted connectivity.
- Internet failover technology: Seamlessly switched to backup networks during primary connection failures.
This solution reduced the need for on-site interventions, maintained smooth machine operations, and upheld service standards even in challenging environments.
The Results
- Downtime decreased by 90%, with minimized disruptions and fewer machine failures.
- Operational costs reduced by 30% due to fewer on-site visits and less downtime.
- Proactive maintenance was enhanced, ensuring reliable performance.
- Improved customer satisfaction and repeat business strengthened Company Z’s reputation for reliability and innovation in automated retail.
90%
DOWNTIME REDUCTION
35%
COST REDUCTION
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"Using POND IoT’s SIM cards has completely changed how our machines run, especially in areas with spotty connections. They stay online reliably, and transactions are smooth every time."
John, M.Operations Manager, Company Z