How Multi-IMSI SIM Ensured Seamless Payment Transactions and Boosted Sales for Cafe X

Industry

Cafe / Restaurant / Hospitality

Challenge

During one of their busiest times, Café X faced an unexpected internet outage from their primary mobile operator. This outage left their POS terminals unable to process transactions, forcing staff to manually handle payments or request cash from customers. The delays frustrated patrons, leading to long wait times and a noticeable drop in sales during peak hours as many customers walked out or canceled their orders.

Results

To prevent this issue, POND IoT implemented their Multi-IMSI SMART SIM solution for the café’s POS terminals. This technology enabled automatic network switching between multiple mobile operators, ensuring continuous connectivity for the POS terminals even during primary network downtimes. The seamless transition to available networks allowed for uninterrupted payment processing, enhancing operational efficiency and customer satisfaction.

Key Product

Multi-IMSI SIM

Zero Downtime

12%

Increased Sales

Improved

Customer Satisfaction

Since working with POND, we haven't experienced any payment interruptions even through some short term outages. Our regulars are happier, and our sales have increased.

Sergio T.

Café X Manager

About the Customer

Located in the heart of Seattle, this well-known café has earned a reputation for its high-quality coffee and diverse menu options. Its modern design and relaxed environment attract a steady stream of visitors, especially during peak morning and lunchtime hours. With a focus on consistency in service and product quality, the café has become a regular stop for both residents and visitors exploring the area’s renowned coffee culture.

The Challenge

As a café that relies heavily on its POS systems to handle payments quickly and efficiently, any disruptions in internet connectivity directly impacted operations. When the café’s primary mobile operator experienced outages, the POS terminals became unusable, forcing the staff to revert to manual payment methods or request cash payments. This led to long lines, delayed orders, and frustrated customers. Given the café’s high traffic during peak hours, these recurring outages resulted in significant lost revenue and negatively impacted customer satisfaction. Café X needed a reliable solution to ensure seamless POS connectivity at all times, regardless of network disruptions.

The Solution

To solve this recurring issue, Café X partnered with POND IoT to implement their Multi-IMSI SMART SIM card solution for their POS terminals. POND's SMART SIM switches between the largest networks in the US ensuring uninterrupted connectivity even if the primary network goes down. This seamless network switching guarantees that the café’s payment systems remain functional during outages, allowing staff to continue processing transactions without interruptions.

The Results

The implementation of POND IoT’s Multi-IMSI SIM cards eliminated downtime for Café X’s payment systems, allowing for continuous, uninterrupted service. Since the installation, Café X experienced zero interruptions in payment processing, even during multiple short-term outages of their primary mobile operator. This has resulted in a 12% increase in sales during peak hours and higher customer retention, as customers were no longer walking out due to delays at the point of sale.

Additionally, transaction handling time improved by 20%, allowing staff to serve more customers faster, especially during rush periods. Positive customer feedback reflected the improved service, with several regular patrons noting the quicker transaction times. Customer loyalty improved as a direct result, contributing to the café’s overall growth. With reliable POS connectivity now in place, Café X continues to operate with confidence, knowing their payment systems are future-proofed against potential network disruptions.