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How Café X Used Multi-Carrier SIMs to Prevent Downtime
The Client
Located in the heart of Seattle, this well-known café has earned a reputation for its high-quality coffee and diverse menu options. Its modern design and relaxed environment attract a steady stream of visitors, especially during peak morning and lunchtime hours. With a focus on consistency in service and product quality, the café has become a regular stop for both residents and visitors exploring the area’s renowned coffee culture.
Industry
Cafe / Restaurant
Solution
Multi-Carrier SIM
The Challenges
- Reliance on POS Systems
- Impact of Internet Disruptions
- Primary Mobile Operator Outages
- Staff Response to Outages
- Operational Consequences
- High Traffic During Peak Hours
- Financial and Customer Impact
The Results
- POND IoT’s Multi-IMSI SIM cards eliminated payment system downtime for Café X.
- Café X experienced uninterrupted payment processing, even during mobile operator outages.
- Sales increased by 12% during peak hours, with fewer customers walking out due to delays.
- Transaction handling time improved by 20%, allowing staff to serve more customers quickly.
- Customers gave positive feedback, appreciating faster transactions and better service.
- Improved customer loyalty contributed to the café’s growth.
- Reliable POS connectivity ensures Café X is protected against future network disruptions.
0
DOWNTIME
12%
INCREASED SALES
20%
IMPROVED HANDLING TIME
"Since working with POND, we haven't experienced any payment interruptions even through some short term outages. Our regulars are happier, and our sales have increased."
Sergio T.Cafe X Manager